Our Policies

PRIVACY:

At PRK Gear we respect your privacy and security! Our mailing lists are never sold or traded! Your orders are transmitted and processed using our secure server (SSL Secured 128 bit, for you computer types out there!). We know that a customer who feels safe and respected will be returning customer!

CHECK / MONEY ORDER PAYMENT:

Please make check or money order payable to:
PRK Gear
P.O. Box 15742
Philadelphia, PA 19103

DOMESTIC SHIPPING:

Standard shipping method for domestic orders is UPS Ground. UPS Ground shipments must be delivered to a street address. Orders cannot be delivered to P.O. Boxes by UPS... Shipping charges will be billed again for any returned orders that must be re-sent to a valid address.
Other shipping methods may be requested if necessary, additional charges may apply. The shipping charge will be added to your merchandise total and charged after your order has been pulled, boxed and weighed. Orders are usually shipped within 3 business days (our offices are closed on Saturdays and Sundays)... you will be notified if anything is backordered or if there will be a substantial delay for any reason.

INTERNATIONAL SHIPPING:

International orders are welcome.... we ship all over the globe! All payment for international orders however must be in US Dollars. Credit cards, PayPal (in US Dollars), and International Money Orders (in US Dollars) are all acceptable. International personal checks or business checks however cannot be accepted due to long check clearing time and bank fees. Buyer is responsible for any customs/duties charges. PRK Gear cannot be held accountable for any delays in delivery due to customs procedures. It is the responsibility of the buyer to contact their country's customs in the case of detained packages. Refused or unclaimed packages are subject to a restocking fee of 15% of merchandise total plus shipping charges. Shipping charges will be billed again for any unclaimed orders that must be re-sent.

SALES TAX:

Sales tax is charged on applicable items only on orders sent within the state of Pennsylvania. PA state sales tax is currently 6 percent, orders sent within the city of Philadelphia include an extra 1percent city tax for a total of 7 percent.

RETURNS OR EXCHANGES:

Items can be returned, however they must be in perfect unworn condition with tags in place..This means no baby puke, no cat hair, no long green hairs or any other form of human waste attached to it.
2) You must be willing to agree to a restocking fee of 20%. This means, If you purchase something from us at 100.00 you will only be refunded 80.00.
3) There are no shipping refunds.
If you are cool with this, send the item back to us at:
PRK GEAR
P.O. Box 15742
Philadelphia, PA 19103

Note: You must send items back via the Post Office... UPS and FedEx will not deliver to P.O. Boxes and your return will be sent back to you!

Please include a letter of explanation (i.e. "does not fit) and order number, name, shipping address, phone number and email address. You will be refunded the proper amount and notified via e-mail.

EXCHANGES:

You complete an exchange almost exactly the same way you would a return. Except, you will not incur any restocking fee, however, we will require you to pay for the return shipping. If you ordered via Credit card, we will charge your card $5.00 when the exchanged item is ready to ship. If you paid via check or money order, please include another check or money order made out to PRK GEAR for $5.00 for the return postage. When you send the item back to us, please include a full description of the item you would like to exchange for, it must be of equal or greater value.